#### iClip Help

##### Frequently Asked Questions (FAQ)

## Backing up your clippings

Q: I'd like to back-up all my clippings that are stored in iClip. Where are the clippings stored?

A: iClip stores its clippings in your user's `Library/Application Support/iClip` folder. To access it, open the Help pop-up menu and choose Reveal Clippings Database. That will open its folder in the Finder. Therein you will find the Clippings Database file, named iClip Clippings.iclipdb (which is actually a package or bundle folder).

An alternative is to export your Clip Sets one by one, using the Export Clip Set… command from the Edit menu.

## Transferring iClip to a new computer

Q: How do I transfer my clippings to another computer?

A: See the above instructions for locating the Clippings.iclipdb and copy it to your new computer, maybe to the Desktop. Install and launch iClip on the new computer and have it reveal the Clippings.iclipdb there, too. Quit iClip, then replace the revealed Clippings Database with the one from your other computer. Launch iClip again, and you should be set.

However, this doesn't transfer the license over. You find that file in the same folder where the original Clippings.iclipdb resides. Simply copy the license file to anywhere on your new computer and double click it - iClip will then copy and install the license again. The license is unlimited for your personal and your family's use, on as many computers as you own.

There is also the possibility to use iCloud Drive, Dropbox or OneDrive to keep your clippings synchronized between multiple computers.

## Adobe Illustrator

Q: Why doesn't iClip record anything from Adobe Illustrator?

A: We have received several reports from several users informing us that when iClip records the clipboard from Illustrator, they end up getting damaged clipboards, i.e. that Copy and a succeeding Paste, without even involving iClip, would lose color information of their copied Illustrator data. We then learned that this problem is not related specifically to iClip (other clipboard recorders show the same issue). For these users, the only way to deal with it is to not have any program record the clipboard contents while Illustrator is running. You may still use the Copy command in iClip to manually record selections in Illustrator, though. But be aware that you might be losing data, though not everyone seems to have this issue with Illustrator. If you find that you are not subject to the issue, you may allow iClip to record Illustrator clipboard by opening the Preferences, switching to the Miscellaneous section and clicking on the Excluded Applications… button, where you can then enable recording for Illustrator by clearing its checkbox.

## Dragging clippings into documents

Q: When dragging certain clippings into a document, I don't get the result that I expected.

A: Short answer: We know, and we can't do much about it. Try using Paste instead, which usually should give a better result then.

Long answer: Making the drag operation work with every kind of application is almost impossible because some programs like what others don't, and iClip can't predict which application you'll be dragging the data to. For instance, the Finder used to accept dragged text and image clippings. But since OSX 10.7 (Lion), pictures can't be dragged into Finder windows (or onto the Desktop) any more that way. We've changed iClip to supply the Finder with more information so that you can drag & drop pictures to the Finder again, but now other applications such as Mail.app may assume the the picture you're dragging shall become an attachment instead of an embedded picture.

## Upgrading from iClip 3 & 4

Q: I have used iClip for years and have a registration code. But iClip 5 does not accept it.

A: iClip 5 is under new management. We acquired it from the previous owner and invested a lot of time and money to make it what it is now. That's why we can't afford to give iClip 5 to customers of its previous owner for free. We do offer a rebate to previous owners, though. To take advantage of that, visit our store at http://iclipapp.com/upgrade.

## More Q & A

Q: I have a question that's not been answered here.

A: Find more answers on iClip's web site or e-mail us at support@iclipapp.com.